FAQ

Regarding materials, we wanted something classy but also something that would age well. Leather was the perfect option. Then came the issue of the design. Most leather cases are mono toned, all black, all brown, all blue, etc. We wanted a minimalist design that would not cover the beautiful iPhone but to complement it. This led to the decision of a multi-colored and colorful case design.

Secondly, we didn’t want the cases to be a source of branding for us because the cases should be about the users, hence there will only be personalized embossing on the case and not our logo.

Our iPhone cases are handcrafted. The products we make are all about the customers which is why we don’t incorporate a company logo on our cases. What makes us different is that our utmost goal is to satisfy our customers. We pay close attention to minute details. For example, most leather cases are made by gluing leather sheets on top of plastic bases. The sides of the plastic are visible, which doesn’t give a neat look. We keep that in mind and make sure the corners and sides are all covered in leather.

Our craftsmen spend three times the amount of time that it takes on one regular case. It is all because of our commitment to providing the best of the best.

We have 10 different color combinations for each of our iPhone 7, iPhone 8, iPhone 7 Plus and iPhone 7 Plus collections. As for customization, we offer three different fonts namely Park Avenue, JosefinSans and Althea that could be embossed in gold, silver or rose gold foil. To ensure quality craftsmanship, we use a traditional hand operated hot stamping machine to imprint the leather cases with initials, names, monogram or something special.

We also have a live personalization tool on our website so that our customers could preview what they are customizing and order with confidence.  

We only use vegetable tanned top-grain leather.

First of all, vegetable tanned leather does not contain harmful chemicals (vs chromium and aldehyde tanning) and it ages perfectly and delivers a better look for your phone case through time. Second of all, top-grain leather is the most premium hide material. It is the surface of full-grain leather that has not been removed or heavily sanded, preserving the natural qualities of an authentic leather hide. Most cheaper cases in the market uses "split leather" or “genuine leather”. They are made from the inner layers that are underneath the top-grain  and are embossed with an artificial grain pattern. 

Find out more here: https://kulorcases.com/pages/vegetable-tanned-top-grain-leather

Yes, we accept Visa, MasterCard and American Express through our credit card processing partners Stripe, Apple Pay or Paypal.

Yes, simply click on the Apply Pay button at the checkout counter to initiate the payment process.

Yes, simply click on the Paypal button at checkout and you will be directed to the PayPal website to complete your transaction. You will be asked by Paypal to login or provide credit card information. Once your transaction is complete, you will be directed back to kulorcases.com.

No.

It is free for standard worldwide shipping. We also provide express courier shipping for a flat fee per order. 

Find out more here: https://kulorcases.com/pages/shipping

Customization of the phone cases will be completed within 1-2 business days. Shipping time will depend on the location and local customs process. For example, shipments to United States, Canada and United Kingdom will take around 7 business days. 

Find out more about the shipping time of your location here: https://kulorcases.com/pages/shipping

You can track your order here with the tracking number provided: https://kulorcases.com/pages/track-your-order

For free standard shipping, we mainly contract DHL eCommerce and Hongkong Post's e-Express services. Both services provide end-to-end shipment tracking and use local postal services of the destination country for their last mile deliveries.

Please send us an email at support@kulorcases.com with your name, order number and your correct shipping address. Please note that you can not change any order information after the order has been fulfilled.

We do not charge any taxes and any import duties. Any related taxes/duties charged when the parcel reaches the destination country must be paid by the recipient. We have no control over these charges as customs policies vary from country to country but most countries have a tax/duty exception for Internet orders or gift items (e.g. United Kingdom has an exception for GBP 36 and United States has an exception of USD $200).

Yes, we offer a 30 day return policy. We allow customers the leverage to buy and test the products. If they are unhappy, they can simply return the product for a refund or exchange. This way our customers can shop without a worry.

Find out more about our 30-day Returns and Exchanges policy here: https://kulorcases.com/pages/returns-exchanges

Once the refund has been processed, you will receive an email/sms notifying you of the refund. Please allow 7 - 10 days from receipt for your return to be processed & allow 1 - 2 billing cycles for the credit to appear on your credit card statement.