Returns & Exchanges

100% SATISFACTION GUARANTEE

We at Kulör Cases pride ourselves on providing the best craftsmanship and customer experience. We appreciate that our customers want to purchase with the confidence of knowing that if they should experience an issue with our product, they will receive a high level of customer service and a quick resolution.

We offer a prompt exchange or refund within the following guidelines:

NON-PERSONALIZED ITEMS

We offer a full 30 day (from date of order shipment) return and exchange policy for non-personalized products. Please initiate your return or exchange of merchandise by contacting us at support@kulorcases.com. 

Return shipping costs are not reimbursed for simple refund and exchange requests. Returns and exchanges are only valid on product that remains in new and unused condition upon the return request. Please allow 7 - 10 days from receipt for your return to be processed & allow 1 - 2 billing cycles for the credit to appear on your credit card statement. 

PERSONALIZED & SALE ITEMS

Personalized and sale items cannot be returned for refund or exchange. If you are not happy with your personalized phone case due to product defects, we will offer you a new personalized phone case at no extra charge.

PLEASE NOTE

Upon inspection, if the return item is deemed as having been worn or scratched from trial use, a refund may not be approved. All original packaging and accessories need to be returned along with the item(s) being returned or a 20% restock fee deduction from the refund may also be accessed.

Kulör Cases reserves the right to modify its exchange and return policy.