Refund policy

PERSONALIZED & SALE ITEMS
Personalized and sale items cannot be returned for refund, or exchange.

NON-PERSONALIZED ITEMS
We offer a full 30 day (from date of order shipment) return and exchange policy for non-personalized products. Please initiate your return or exchange of merchandise at our Returns Center.

Return shipping costs are not reimbursed for simple refund and exchange requests. Returns and exchanges are only valid on product that remains in new and unused condition upon the return request.

PROCESS
1. Click to access our Returns Center
2. Fill in order information and obtain RMA# from Returns Center
3. Send us the product and packaging with the RMA#.
4. Please allow 7 - 10 days from receipt for your return to be processed & allow 1 - 2 billing cycles for the credit to appear on your credit card statement.

PLEASE NOTE
Upon inspection, if the return item is deemed as having been worn or scratched from trial use, a refund may not be approved. All original packaging and accessories need to be returned along with the item(s) being returned or a 20% restock fee deduction from the refund may also be accessed.

Kulör Cases reserves the right to modify its exchange and return policy.